West Yorkshire Woodwind

Terms and Conditions

General Terms & Conditions

Access to this website (the “Web Site”) is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between (“we/us/our”) and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site (“you”).

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.

1. Statutory Rights
Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.

2. Alterations
‘West Yorkshire Woodwind’ reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

3. Applications for Products and Services
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard.

Accompanying pictures of products are for illustrative purposes only, and we make no guarantee they are an exact interpretation of the product.

4. Payment
Orders made to ‘West Yorkshire Woodwind’ are not immediately charged. Your order is first checked over carefully by the mail order department and only when your order is ready for dispatch will we charge your card.

5. Title to Goods
‘West Yorkshire Woodwind’ retains full title to all goods supplied until paid for in full. In the event of the customer’s insolvency ‘West Yorkshire Woodwind’ reserves the right to reclaim goods for which full payment has not been made.

6. Taxes and charges

Any orders sent outside the UK may be subject to duties and taxes levied by the import country.

7. Prices
We reserve the right to amend prices with no notice, however orders already placed for items in stock will be honoured.

8. Returns and Cancellation
Please call us before returning any goods.

If you change your mind, you must return the products to us (at your own risk and cost) within 14 days of notifying us of the cancellation of your order.

We will refund the full purchase price paid within 14 days of receiving the returned products. You must take care of the products before you return them. We may reduce the amount we refund to you if you damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value, i.e unwrap in the case of reeds. The cost of returning the goods to us will be at your cost.

If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.

You do not have the legal right to return any item we do not ordinarily stock and which has been bought in especially for you, unless it is faulty.

If the goods you receive are faulty please contact us immediately and return them to us in their original condition within 30 days and we will either repair or replace them, or refund the cost of the goods and the carriage to you.

If the goods you receive are not what you ordered, please return them to us in their original condition within 30 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage to you.

If a refund is due to you it will be made expeditiously and within 10 days.

9. Non-delivery of goods
If your goods are not delivered to you within 7 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by e-mail shortly after we send the goods.

10. Damage in transit
Any claim arising from damage in transit must be made to West Yorkshire Woodwind immediately upon receipt of the goods. When taking delivery of orders, please sign and write unchecked.

Goods seen to be damaged should be signed “Damaged in transit” and packaging materials should be preserved for inspection. Damaged goods must be reported immediately upon delivery otherwise West Yorkshire Woodwind cannot accept responsibility.

Whilst every effort is taken to ensure that instruments arrive in the condition described, particularly in the case of vintage horns, it is recommended that they receive a check over from a qualified technician on their arrival to ensure that they are playing at their best. This is the responsibility of the customer to arrange, and pay for.

The best way to ensure complete satisfaction with the item is to trial thoroughly, in person, before purchasing.

11. Privacy
We are committed to protecting your privacy. All the information you give us is collected lawfully and in accordance with current Data Protection legislation and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party, unless you give us your express permission to do so.

12. Complaints
If you have any complaint about our service, please contact us on 07803725291 or tom@westyorkshirewoodwind.co.uk. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints as a priority.

13. Governing Law
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright ‘West Yorkshire Woodwind’, or their content and technology providers. All rights reserved. Any other use of materials on this website without the prior written permission of ‘West Yorkshire Woodwind’ is strictly prohibited.

14. Changes to Terms and Records of Agreements
We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions.
Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.


Price, specification and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither ‘West Yorkshire Woodwind’ nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, ‘West Yorkshire Woodwind’ does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of ‘West Yorkshire Woodwind’, its affiliates, directors, employees or other representatives.

16. Company Details
All returns and correspondence should be sent to our offices in Bradford as follows:

‘West Yorkshire Woodwind’
190 Leeds Road
West Yorkshire
BD10 9SA
Tel: 07803725291

Company registered in Cardiff, number: 12645278

Director: Tom Regan

Customer Sale on Commission Agreement

  1. I, the Customer, as owner of the instrument, has the legal right to authorise West Yorkshire Woodwind to complete listed repairs and to sell the instrument, on their behalf, at the terms described below. The customer understands that,
  2. The customer retains full ownership of the instrument until it is sold or returned to them. Any funds from the sale of the instrument belong entirely to the customer. The customer shall receive a remittance, following sale of the instrument, to the value of the selling price less the commission rate agreed.
  3. Any repair costs will be charged upon their completion.
  4. The customer can collect the instrument at any time, subject to the conclusion of any outstanding repair charges.
  5.  West Yorkshire Woodwind recommends that the customer maintain appropriate insurance cover. However; the instrument will be covered by our insurance whilst on site.
  6.  West Yorkshire Woodwind will make every effort to sell this instrument on the customers behalf, but if they have not been successful within 18 months, they reserve the right to contact me to arrange its return.
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